Hospital & Procedures
Safety

How it works

Common Hospital Risks

Infections To Be Aware Of

Infections are amongst the most common occurrences during hospitalisations. Since patient immunity is low during a health crisis, it is important to be aware of common hospital-acquired infections that your loved ones can suffer from.

Pneumonia

Pertains to the lungs being filled with fluids, hospital-acquired pneumonia is an infection that you can get from non sanitised hands, clothes and other instruments.

Urinary tract infections (UTIs)

An infection along the urinary tract is called a urinary tract infection. It can cause minor/major discomfort and frequent urination.

Surgical Site Infections (SSIs)

Mostly related to post-surgical care, these infections occur after major/minor surgeries.

Clostridium Difficile Infections (CDIs)

These are infections that spread through infected surfaces, poor hygiene or equipment.

Central Line-associated bloodstream infections

These are laboratory-confirmed bloodstream infections that are not related to an infection at site.

Sepsis

Sepsis is a life-threatening condition. In layman terms, it’s your body's extreme response to an infection.

Common Medical Errors

It’s important to be clear with your doctors, so as to help them avoid common medical errors. Before opting for surgery, ensure that you have taken second and third opinions from trusted sources.

Be mindful of Misdiagnosis

Due to resource limitations and overlapping symptoms, some conditions are often commonly misdiagnosed. If you’re concerned about being misdiagnosed, seek a second opinion.

Cases of misdiagnosis include:

Tuberculosis (TB)

TB is a lung infection and it can sometimes be mistaken for lung cancer. This can lead to delays in getting the proper treatment for cancer.

Migraines

Migraines are severe headaches that can cause debilitating symptoms. They are often misdiagnosed as sinus headaches or tension headaches.

Mental health conditions

The lack of awareness about mental health, makes it difficult to diagnose these conditions correctly.

Patient Safety Practices

Questions to Ask Your Doctor

It’s better to be safe than sorry. There is no such thing as too many questions when it comes to medical emergencies. Here’s a list of what you should be asking.

  1. What’s the diagnosis? Can you explain it in layman terms?
  2. What are my treatment options? Their benefits and risks?
  3. What are the potential side effects of each treatment? Likelihood of success?
  4. What are some lifestyle changes I can make to improve my health?

Preparation for your Stay

Hospitalisation can be a cumbersome and expensive process. Here are some key aspects to consider.

  • Gather information and go informed: Understand the purpose for your hospital stay, including any planned procedures or tests.
  • Inquire about the expected duration of your stay and discharge process.
  • Prepare medical documents: Pack all relevant, historical and updated medications.

Here are some steps you can take to reduce risk during hospitalisation:

1

Understand your procedure: Ask your doctor detailed questions about the planned procedure, potential risks and complications.

2

Hygiene:Ask visitors to do the same and sanitise frequently.

3

Pain Management: Communicate openly with your doctor and nurses about pain levels to ensure proper pain management.

4

Review your medications with your doctor to ensure they won't interfere with hospital-administered medications

5

If possible, get out of bed and move around as much as your doctor allows to improve circulation and prevent blood clots

Understanding Patient Rights

Patients today are armed with a set of well-defined rights that empower them to make informed decisions. Here are legal rights that you should be aware of.

1

Right to Information

You have the right to be informed about your illness, diagnosis, and treatment options in a clear and understandable manner. 

2

Right to Records and Reports

You have the right to access your medical records, including test results, prescriptions, and doctor's notes.

3

Right to Informed Consent

Right to give informed consent means the doctor must explain the risks, benefits, and potential alternatives and obtain your written consent  before proceeding.

4

Right to Transparency in Rates

You have the right to be informed about the costs associated with your treatment upfront. Most hospitals are obligated to display charges at the reception.

5

Right to Second Opinion

You have the right to seek a second opinion from another doctor. Hospitals have to facilitate this by providing your medical records without any delay or extra charges

6

Right to Safety and Quality Care

You have the right to expect safe and quality healthcare services that adhere to established medical standards. Hospitals should have qualified staff and proper facilities to ensure patient safety.

7

Right to Emergency Medical Care

You have the right to receive emergency medical care at any government hospital. Hospitals cannot deny you basic treatment during a critical situation.

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Financial Strategy

Understanding Payment, Insurances & Remunerations

Hospital payment plans can vary depending on the type of hospital (public vs private) and your insurance situation. Government hospitals are often inexpensive, while the private healthcare system is expensive.

Understanding your bill:
It’s crucial to understand the breakdown of your hospital bill. This may include:

  • Room charges
  • Doctor’s fees
  • Surgeon’s fees (if applicable)
  • Cost of medications
  • Charges for tests and procedures
  • Other miscellaneous charges

Tips for Managing Bills

  1. Talk to the hospital: Before admission, inquire about estimated costs and payment options. Most hospitals are today obligated to display room charges at the reception. Hospitals should provide a clear breakdown of these expenses.
  2. Explore insurance coverage: Understand your health insurance plan’s coverage for hospitalisation, including cashless options and limitations. 
  3. Consider government schemes: If you’re eligible for government health insurance schemes, explore their benefits to reduce costs.

Medical Insurance & Claims

Medical insurance acts like a financial shield that protects you from the high costs of hospitalisation. It’s important to understand the system, what it covers and how to use it.

Sum Insured

The maximum amount the insurance company will pay for your medical expenses during a policy period (usually one year). Choose a sum insured that adequately covers hospitalisation costs in your city.

Deductible

An optional feature where you pay a specific amount upfront before the insurance company starts covering your expenses. This can help reduce your premium.

Room Rent Limits

A set limit on the daily room charges covered by the insurance. This might not cover luxury suite charges

Network Hospitals

Hospitals with which your insurance company has tie-up agreements for cashless hospitalisation. Opt for a plan with a wide network.

Understanding Claims -
Cashless vs. Reimbursement

Cashless

This is the most convenient option. In a network hospital, the insurance company settles the bill directly with the hospital within policy limits. You only pay for extra charges exceeding your coverage.

Reimbursement

You pay the hospital bill upfront and then claim reimbursement from your insurance company by submitting required documents like bills, prescriptions, and discharge summary.

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